From ad-hoc messaging to a scalable PMM engine.

You've scaled engineering and expanded your sales team, but you still don't have a dedicated product marketer bridging the gap between what you build and how you sell it. Account reps are improvising their own pitch decks, product managers are forced to write GTM announcements on short notice, and complex new features sit unused because nobody translated technical capability into buyer value. You need unified positioning, sales enablement, and clear launch playbooks, but searching for the right full-time PMM lead takes months you can't afford to waste.

One of Rachel's strongest assets is her insatiable curiosity and eagerness to grow, both personally and professionally.

What we can work on together.

Win/loss

Win/loss is the practice of interviewing buyers after a deal closes, whether won or lost, independent of the deal team. Structured, ongoing interviews surface the real reasons deals succeed or stall, ensuring product, sales, and messaging decisions rest on buyer truth rather than internal narrative.

  • Interview guides and recruiting for closed-won and closed-lost accounts
  • Independent interviews, recorded and transcribed
  • Coded themes with the buyer's verbatim quote attached to each finding
  • A readout each cycle, routed to product, sales, and messaging

Website content

Website content is the copy a buyer, or the AI model summarizing you on their behalf, reads before anyone talks to sales, from landing pages to case studies. Writing clearly enough for the close reader, the skimmer, and the crawler ensures the site converts technical credibility into commercial trust.

  • Website, landing-page, and product-page copy built on the message framework
  • Case studies, from customer interview to published page
  • Long-form editorial, ghostwritten under your byline or your team's
  • The content calendar and operations behind all of it
See how this works

Voice of the customer

Voice of the customer is the ongoing practice of gathering direct feedback from current and churned users through interviews and surveys, as well as from third-party sites (such as Reddit and G2). A standing program surfaces the customer's thoughts and needs as well as their language choices, ensuring product and marketing decisions as well as the language of the messaging itself all rest on real customer evidence rather than internal assumption.

  • Interview guides and recruiting for current and churned accounts
  • Surveys, review mining, and support-ticket themes
  • Coded findings with the customer's verbatim quote attached
  • A readout each cycle, routed to product, marketing, and success

Video production

Video production is the scripting, storyboarding, and direction of explainer, demo, and launch content. A clear narrative and production plan behind every video ensures complex products are understood quickly, in the format buyers increasingly prefer.

  • Scriptwriting and storyboards for explainers, demos, and launch films
  • SaaS product video direction, including screen capture and UI walkthroughs
  • Video strategy: which pieces to make, in what order, and for which funnel stage
  • Programmatic video built in code for series that update as the product changes
See how this works

Technical & product documentation

Technical and product documentation is the structured record a product's evaluators and users rely on, from developer guides to release notes. Well-architected, current documentation builds technical trust, ensuring evaluators and AI answer engines alike find and cite accurate information.

  • Product docs, developer guides, and deployment and installation material
  • Release notes and changelogs on a cadence the team can keep
  • Information architecture, a style guide, and a docs-as-code toolchain
  • Structure that search engines and LLMs can read
See how this works

Sales assets

Sales assets are the decks, scripts, battlecards, and FAQs a sales team uses to carry a deal forward. Building every asset from the same message framework as the website ensures buyers hear one consistent story throughout the entire sales process.

  • Pitch and demo decks, with the narrative logic written alongside the slides
  • Demo scripts, talk tracks, and discovery questions by persona and segment
  • Objection handling, competitive battlecards, and pricing conversation guides
  • Customer-facing FAQs, one-pagers, and proposal templates
See how this works

RFPs & technical proposals

RFPs and technical proposals are the formal documents through which procurement and technical evaluators assess a vendor's fit. A precise, reusable answer library speeds every response, ensuring technical credibility is established at the exact moment a deal is being decided.

  • RFP and RFI responses written to the question asked
  • Technical proposals for partners and MSPs evaluating a resale
  • A reusable answer library
  • Security, compliance, and architecture sections mapped to the buyer's frameworks
  • Ownership tracking: who answers each section, and when it is due
See a proposal I've created

Product-for-marketing

Product-for-marketing is the discipline of writing the language inside the product itself, from onboarding to in-app messaging. Treating in-product copy as a marketing surface improves activation and retention, ensuring the product sells and teaches itself in the moments that matter most.

  • UX writing and microcopy across web and mobile
  • Onboarding, activation, and upgrade flows, specced with the product team
  • Product requirements and user stories written from the market side
  • In-app announcements and release messaging
See how this works

Product launches

Product launches are the coordinated narrative, campaign, and events that introduce a release to the market. Planning adoption flows alongside the announcement itself ensures a launch converts attention into sustained usage, not just a single day of visibility.

  • Launch narrative and message hierarchy, tiered by release size
  • Campaign across email, site, social, and paid
  • Webinars and launch events, from run-of-show to follow-up
  • Adoption and retention flows for the weeks after the announcement

Positioning & messaging

Positioning and messaging define your identity, including components such as ICP and brand voice. A unified system makes that strategy repeatable, ensuring every team articulates your true value to the market.

  • Positioning: what the product is, who it's for, what it displaces, and what it does better
  • ICP and segmentation, defined so a rep can disqualify with them
  • Message architecture: the core narrative, proof for each claim, and variants by segment and channel
  • Brand voice guidelines the team can apply
See how this works

Market research & competitive intelligence

Market research and competitive intelligence is the collection of evidence, from competitive teardowns to buyer interviews, needed to make a specific business decision. Grounding that evidence in a real decision ensures research becomes usable input rather than an exercise for its own sake.

  • Competitive teardowns: positioning, pricing signals, messaging, and documentation, with each rival's weak points listed
  • Category and market sizing from public sources, with every figure attributed
  • Buyer and analyst interviews, plus survey design
  • A written summary and comparison table for sales, battlecards, and enablement
See how this works

Internal communications

Internal communications is the discipline of giving a company one owned source of answers, updates, and onboarding material. A single, maintained source keeps every function aligned, ensuring new hires and existing teams work from the same current truth.

  • Knowledge base architecture: what lives where, who owns it, and how it gets updated
  • Internal communications, including company-facing release notes
  • Onboarding paths per function

Internal training & advocacy

Internal training and advocacy is the practice of teaching every employee the company's message and mobilizing them as public advocates. A trained, aligned team multiplies reach organically, ensuring the story is told consistently by everyone who represents it.

  • Pitch and message training for every function, not only sales
  • Internal social campaigns: employee posts, launch amplification, and the assets behind them
  • Advocacy programs built on volunteers rather than mandates
  • Refresher sessions when the story changes

Feedback loops & roadmap input

Feedback loops are the system that collects, scores, and routes customer requests and field notes into the product roadmap. A standing, evidenced intake process ensures the roadmap reflects real market demand, and that every customer who raised a request gets an answer.

  • One intake for requests from sales, support, community, and customer calls
  • A weighted scoring rubric for ranking requests
  • Standing working sessions with product
  • A reply to the person who raised each request
See how this works

Campaign & program measurement

Campaign and program measurement is the discipline of tracking marketing activity against a named question and metric, then reviewing results on a fixed cycle. Consistent measurement turns marketing spend into evidence, ensuring every future campaign is justified by what the last one actually proved.

  • A named question and metric per campaign, set before launch
  • Tracking, naming, and attribution held stable across channels and quarters
  • A written readout per program: what happened, what it means, what changes next
  • A standing review where changes are decided and the previous cycle's decisions are checked

Who this is for.

For Series B and C founders, CMOs, and VPs of Product who need mature product marketing operating in their business without waiting six months on headcount or managing agency overhead.

Let's talk →

Why work with me.

One person, one story

Brand and product read better in one voice, especially for technical products.

Curious & flexible approach

New approaches every time, based on your business needs specifically.

Speaks everyone's language

Tell your story uniformly to anyone, using clear, persuasive language adapted by persona.

Strategic thinking, critical eye

I'll give you my honest opinion every single time.

Have it your way

We'll agree together on how to manage the engagement, based on your business needs.

Fast, and also pedantic

I learn super fast, and I'm pedantically attentive to the small details simultaneously.

Read about my values.

Questions?

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What does "deep tech" mean?

Products whose primary value is the technology itself, and where the buyer or first discoverer is often technical: cybersecurity, AI and computer vision, developer tools, fleet and operations platforms.

Practically, this usually means that copy should be direct and technical - at least for that part of your audience.

Do you replace an in-house team or work alongside one?

My engagement with each company changes depending on the business needs!

What does an engagement look like?

A project, a quarter, or the long haul: this can be anything from hands-on execution through to fractional marketing leadership.

Do you write the work yourself, or manage writers?

I write it. That is the point of the arrangement: the strategy and the technical writing that makes it credible come from the same person.

When volume genuinely needs more hands, I bring in and manage contractors, but the through-line stays mine.

How technical does it actually get?

Further than most strategists go: docs-as-code, analytics, product and UX specs, and content structured so that LLMs can read it.

Developer portals, product documentation and release notes are inside the work, not adjacent to it.

How do you use AI in the work?

AI accelerates work that I have always done myself but didn't really need to, and makes me available to do the work that only an experienced human can do. AI workflows, skill systems, pipelines and automations.

I also teach it, including to marketers who are wary of it. Judgment about when not to use it is part of the job.

Is the mentoring really free?

Yes. For marketers and technical writers: breaking in, using AI with judgment, and building systems that get used.

There is no upsell attached to it and no catch.

How do you measure success?

We'll establish scope and measurements at the start of the project.

Still not sure?

Tell me what you're working on. I'll help you understand how I can help you find the right solutions.

Purple barbell with weights on a bright green background.