From scattered answers to a single source of truth.

Sales answers product questions one way, support answers them another, and the documentation says a third thing entirely. Critical product knowledge lives scattered across old Slack threads or inside key employees' heads. Maybe you've even tried building internal wikis before, but they quickly fell out of date and lost team trust.

Rachel is a true asset to any organization and her ability to challenge the status quo is refreshing. We worked on many initiatives together and she was always looking to utilize new approaches and innovation was her specialty.

What we can work on together.

Campaign & program measurement

Give every campaign a question and a metric, reviewed on a fixed cycle, to know what worked and decide what to fund next.

Measuring success isn't about a single number. ​It's about telling a complete story with data.

  • Prove what worked.
  • Justify next quarter's budget.
  • Prove which channel actually paid off for which audience and topic.
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  • One measurement playbook the whole marketing team follows
  • A named question and metric per campaign, set before launch
  • Tracking, naming, and attribution held stable across channels and quarters
  • A written readout per program: what happened, what it means, what changes next
  • A standing review where changes are decided and the previous cycle's decisions are checked
← Back to outcomes

Internal communications

Maintain one source of company answers, updates, and onboarding material to keep every employee on the same story.

  • Hear about changes before customers do.
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  • Knowledge base architecture: what lives where, who owns it, and how it gets updated
  • Channel choice based on where people already read, not where it is convenient to post
  • Internal communications, including company-facing release notes
  • One launch plan every department sees before the launch
  • Onboarding paths per function
← Back to outcomes

Tools & AI implementation & enablement

Build workflows, automations, and AI tooling around how the team already works to get full use from the tools you bought.

  • Gain measured productivity.
  • Achieve tool adoption.
  • Stop paying for unused tools.
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  • Structured and repeatable - Workflows, skill systems, pipelines, marketing operational layer and automations built around existing habits
  • Human-in-the-loop checkpoints at the right exits
  • Custom internal tools when nothing off the shelf fits
  • Tool evaluation against goals and the current stack, with a build-or-buy decision
  • Rollout: pilots, training, and a usage check
← Back to outcomes
Read more about my approach
→

Training & advocacy

Train every employee on the company message and equip them with talking points and content to tell it publicly.

  • Ensure every employee tells the same story every time.
  • Improve GTM success and increase revenue.
  • Improve candidate attraction and employee retention.
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  • Pitch and message training for all of your GTM teams
  • Internal social campaigns: employee posts, launch amplification, and the assets behind them
  • Advocacy programs built on volunteers rather than mandates
  • Refresher and update sessions
  • Skills workshops: AI workflows, better more strategic product marketing, organic growth brainstorming, storytelling and Business English
← Back to outcomes

Team building & hiring support

Define roles, write job specs, and evaluate candidates against the plan to build a team with clear lanes and enough capacity.

  • Hire the right role first time.
  • Define scope before recruiting.
  • Shorten ramp-up.
  • Keep the people you hire.
  • Empower a struggling hire to succeed instead of replacing them.
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  • Role definition and job specs, scoped to what the team actually needs next
  • Org structure and reporting lines as the team grows
  • Candidate evaluation support: screening, interview questions, scorecards
  • Onboarding plan for the new hire's first 90 days
← Back to outcomes

Marketing budget

Allocate spend across channels, tools, and headcount based on accepted benchmarks and other key drivers to build a predictable marketing budget.

  • Spend on proven channels.
  • Defend by results.
  • Reallocate as you go, based on evidence from your activities.
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  • Budget allocation across channels, tools, and programs
  • A build-vs-buy view on tools and headcount
  • Quarterly budget reviews tied to what the measurement actually showed
  • A reallocation plan when something isn't working
← Back to outcomes

Web maintenance & updates

Update, fix, and maintain the website, landing pages, and platform on a regular cadence to keep the site accurate and converting.

  • Ensure continuous conversions.
  • Prevent drift.
  • Ship changes with zero regressions.
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  • Landing page builds and updates for new campaigns and offers
  • Platform and plugin updates, broken-link checks, and performance fixes
  • Content refreshes on pages that have gone stale
  • Small, ongoing changes that don't need a full redesign to justify them
← Back to outcomes

Knowledge management

Document company knowledge in one structured source to answer repeat questions consistently and feed LLMs accurate information.

  • Keep company knowledge accurate and discoverable.
  • Feed LLM work reliable source material.
  • Reduce errors and reworks.
  • End internal disagreements in customer calls.
  • Relieve the Product team and SMEs of repeated questions.
  • Accelerate onboarding.
  • Get answers back on time.
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  • A single source of knowledge every team works from
  • Information architecture, a style guide
  • Structure that LLMs can reliably read
  • Automated answers to repeated questions, so product and SMEs stop answering them by hand
  • Tools, processes and approaches for sharing knowledge
← Back to outcomes
Read more about my approach
→
See a sample case from my portfolio
→
Knowledge Sharing: How Top Organizations Empower Smart Decision Making
Knowledge Sharing: How Top Organizations Empower Smart Decision Making

Who this is for.

For teams big enough to feel disorganized and small enough that we can still fix it, seed to Series C.

Why work with me.

One person, one story

Brand and product read better in one voice, especially for technical products.

Curious & flexible approach

New approaches every time, based on your business needs specifically.

Speaks everyone's language

Tell your story uniformly to anyone, using clear, persuasive language adapted by persona.

Strategic thinking, critical eye

I'll give you my honest opinion every single time.

Have it your way

We'll agree together on how to manage the engagement, based on your business needs.

Fast, and also pedantic

I learn super fast, and I'm pedantically attentive to the small details simultaneously.

Read about my values.

Questions?

What does "deep tech" mean?

Products whose primary value is the technology itself, and where the buyer or first discoverer is often technical: cybersecurity, AI and computer vision, developer tools, fleet and operations platforms.

Practically, this usually means that copy should be direct and technical - at least for that part of your audience.

Do you replace an in-house team or work alongside one?

My engagement with each company changes depending on the business needs!

What does an engagement look like?

A project, a quarter, or the long haul: this can be anything from hands-on execution through to fractional marketing leadership.

Do you write the work yourself, or manage writers?

I write it. That is the point of the arrangement: the strategy and the technical writing that makes it credible come from the same person.

When volume genuinely needs more hands, I bring in and manage contractors, but the through-line stays mine.

How technical does it actually get?

Further than most strategists go: docs-as-code, analytics, product and UX specs, and content structured so that LLMs can read it.

Developer portals, product documentation and release notes are inside the work, not adjacent to it.

How do you use AI in the work?

AI accelerates work that I have always done myself but didn't really need to, and makes me available to do the work that only an experienced human can do. AI workflows, skill systems, pipelines and automations.

I also teach it, including to marketers who are wary of it. Judgment about when not to use it is part of the job.

What does "deep tech" mean?

Products whose primary value is the technology itself, and where the buyer or first discoverer is often technical: cybersecurity, AI and computer vision, developer tools, fleet and operations platforms.

Practically, this usually means that copy should be direct and technical - at least for that part of your audience.

Do you replace an in-house team or work alongside one?

My engagement with each company changes depending on the business needs!

What does an engagement look like?

A project, a quarter, or the long haul: this can be anything from hands-on execution through to fractional marketing leadership.

Do you write the work yourself, or manage writers?

I write it. That is the point of the arrangement: the strategy and the technical writing that makes it credible come from the same person.

When volume genuinely needs more hands, I bring in and manage contractors, but the through-line stays mine.

How technical does it actually get?

Further than most strategists go: docs-as-code, analytics, product and UX specs, and content structured so that LLMs can read it.

Developer portals, product documentation and release notes are inside the work, not adjacent to it.

How do you use AI in the work?

AI accelerates work that I have always done myself but didn't really need to, and makes me available to do the work that only an experienced human can do. AI workflows, skill systems, pipelines and automations.

I also teach it, including to marketers who are wary of it. Judgment about when not to use it is part of the job.

Is the mentoring really free?

Yes. For marketers and technical writers: breaking in, using AI with judgment, and building systems that get used.

There is no upsell attached to it and no catch.

How do you measure success?

Metrics depend on what we're working on together.

For example, for internal enablement, we might look at engagement and adoption after implementing a new platform. For a new social media platform, we might track traffic, engagement and conversion. It all depends on the project and goals.

We'll establish scope and measurements at the start of the project.

Still not sure?

Tell me what you're working on. I'll help you understand how I can help you find the right solutions.